Job Description:
Core Duties and Responsibilities:
- Supporting Patient Care:
- Facilitate care delivery to patients.
- Coordinate operations within the medical center.
- Communicate and provide resources to patients and caregivers regarding conditions and treatment requirements.
- Behavior Management:
- Recognize and manage challenging behaviors of patients and caregivers effectively.
- Communication and Liaison:
- Liaise with patients, health, and social care providers for ongoing communication.
- Organize patient information for efficient data transfer.
- Patient Information Handling:
- Receive and collate information from new, existing, and transfer patients.
- Ensure adequate monitoring for patients at risk by liaising with other providers.
- Data Quality and Reporting:
- Conduct checks on data input for quality and consistency.
- Generate reports for population health management.
- Multidisciplinary Coordination:
- Coordinate among multidisciplinary teams within the providers setting.
- Internal Meetings and Minutes:
- Organize and manage minutes of internal meetings as required.
- Follow-up and Tracking:
- Follow up and track preventive screening results to ensure timeliness and completeness.
Key Interactions:
Internal Interactions:
- Clinical lead.
- Physicians within the facility.
- Administrative staff within the facility.
- Other clinically trained personnel such as pharmacists, technicians, physiotherapists, nurses, etc.
External Interactions:
- Other healthcare providers.
- Service providers like rehabilitation centers, home care facilities, dialysis centers, outpatient pharmacies, etc.
- Social care services provided by psychologists, behavioral analysts, social workers, counselors, etc.
- Voluntary services.
- Patients and their family members/caregivers.
Preferred Qualifications:
- Diploma or equivalent certificate in Health-related fields (e.g., Health Care Administration, Public Health, Health Education), Social Sciences, or Business Administration.
- Bachelors degree in Health-related fields (e.g., Health Care Administration, Public Health, Health Education), Social Sciences, or Business Administration.
Preferred Experience:
- Minimum 2 years of experience at a healthcare provider (e.g., hospital, outpatient clinic) or with a healthcare professional.
- Medical center operation and coordination experience.
- Quality experience in JAWDA, TASNEEF KPIs.
- Administrative duties and database usage experience.
- Experience in primary care services (such as chronic disease management and preventive services).
- Knowledge of medical terminology.
Note: Experience requirements are flexible if appropriate education and training are met.
Skill Set and Attributes:
- Excellent verbal and written communication skills in English and Arabic.
- Strong organizational and documentation skills with attention to detail.
- Strong critical thinking and problem-solving skills.
- Proficiency in common word processing, presentation, spreadsheet, and email tools.
- Data analysis and management skills.